Don’t see your question below? Contact us!

Customer Questions

What is your return policy?

Because our consignors must be paid promptly, all of our inventory is final sale.


Can I put an item on hold?

Yes! A 24 hour hold can be placed on any of our inventory over the phone or in-person. We do not take holds via any of our social media outlets. You are welcome to phone the store to place a hold if you spot your fab find online!


How long can an item I have purchased stay in the store?

We hold sold items for up to 7 days.


Can the furniture I purchase be delivered to my home?

We do not offer delivery services, however we can recommend a reputable local mover to bring your new treasures home.


Will you provide assistance to move merchandise?

Pick-up, delivery, and setup is the responsibility of the consignor. It is the consignor’s responsibility to place heavy items in the store at the requested position. Staff cannot move furniture due to insurance requirements


Are your luxury items authenticated?

Yes. We are committed to providing our customers with authentic products at great prices. Products in question that cannot be 100% verified by our in-house authenticator are not accepted into our store for consignment.

 

Consignor Questions

What is your consignment commission?

Our consignors receive 50% of the base selling price on their items. If you would prefer to receive a store credit to shop in our store, you receive 60% instead!


How do I sell with ChicaBOOM?

Please see our How to Sell page for details on how to sell your gently-used items with us!


What if my items do not sell?

Thousands of people consign at ChicaBOOM! For this reason, it is our consignors responsibility to keep track of their pick-up dates. Fashion, decor, and jewellery items are displayed on the floor for 2 months, and furniture is displayed for 3 months.

When your pick-up date is approaching, we ask that you call our store and give 5 days notice that you would like to pick up your unsold items. If you do not pick up your unsold items 30 days after their expiry date they become the property of ChicaBOOM and may be sold at a discounted price, or donated to local charities.


Can you pick up furniture from my home?

We do not offer delivery or pick-up services, but can give referrals to reputable local movers.


Which charities do you donate unsold merchandise to?

We work with a variety of local non-for-profit charities. This includes Caledon Community Services, Bethell House Hospice, Dufferin Victim Services, Family Transition Place, Headwaters Hospital, Oliver House and many more local initiatives.


What happens when my item(s) sell(s)?

Cheques are issued on the 15th of the month following the sale date of the items. For example, if your item sells in June, a cheque will be available for pick-up on July 15. You can use our consignors login to keep track of your sales. Items will only appear in your consignor’s login once they have sold. 

We do not mail cheques to local-area consignors.

Cheques cannot be issued if your account balance is below $15.00. A cheque is issued once the account balance reaches $15.00 or higher. Amounts below $15.00 are held on account and can be used to purchase items at any time.

If you choose to receive 60% of your sale as a store credit, you can redeem it anytime with no expiry date.